Return Policy
Effective Date: [23 Dec 2024]
At Bindu Electricals, we value your trust and strive to ensure your satisfaction with every purchase. This Return Policy outlines the terms and conditions under which returns can be processed for products purchased through https://binduelectricals.in.
1. Conditions for Return
Products can be returned under the following conditions:
- The product is damaged, defective, or not as described at the time of delivery.
- The product is unused, in its original condition, and includes all packaging, tags, and accessories.
- A return request is initiated within 7 days of receiving the product.
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Products damaged due to customer negligence, misuse, or mishandling.
- Items purchased during clearance sales or marked as "Final Sale."
- Customized, personalized, or special-order products.
- Products without the original packaging or missing components.
3. Return Process
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Initiate a Return Request:
- Contact us at binduelectricalsjbp@gmail.com with your order details, reason for return, and supporting photos for damaged or defective products.
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Approval:
- Our team will review your request and notify you of the approval or rejection of the return.
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Return Shipping:
- Approved returns must be shipped back to the address provided.
- The cost of return shipping will be reimbursed only for defective, damaged, or incorrect items.
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Inspection:
- Once the returned product is received, it will be inspected to ensure it meets the eligibility criteria.
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Resolution:
- If approved, you can choose between a replacement, exchange, or store credit.
4. Timeline for Returns
- Return requests must be initiated within 7 days of receiving the product.
- The product must be shipped back within 5 days of return approval.
- The resolution process (replacement, exchange, or credit) will be completed within 7-10 business days of receiving the returned product.
5. Cancellations
- Before Dispatch: Orders can be canceled before dispatch for a full refund.
- After Dispatch: Once an order has been shipped, cancellations are not permitted, but you may initiate a return after delivery.
6. Contact Information
For assistance with returns, contact us at:
- Email: binduelectricalsjbp@gmail.com
- Website: https://binduelectricals.in
Bindu Electricals is committed to ensuring a hassle-free return experience. If you have any questions, feel free to reach out to us.