Customer Service Policy
Effective Date: [23 Dec 2024]
At Bindu Electricals, we are committed to providing exceptional customer service to ensure your shopping experience is smooth, satisfying, and reliable.
1. Customer Support Channels
We are here to assist you with your queries and concerns. You can reach out to us through the following channels:
- Email: binduelectricalsjbp@gmail.com
- Website: Visit https://binduelectricals.in and use our contact form.
Our customer service team is available from [Insert Working Hours, e.g., 9 AM to 6 PM, Monday to Saturday] to address your concerns promptly.
2. Resolution Time
We aim to acknowledge all inquiries within 24 hours and resolve issues within 2-3 business days, depending on the complexity of the request.
3. Services We Provide
Our customer service team can assist you with:
- Order tracking and status updates
- Resolving payment or refund issues
- Assistance with product selection and features
- Guidance on returns and exchanges
- Providing additional information about our policies
4. Customer Feedback
We value your feedback as it helps us improve our services. If you have any suggestions or complaints, please share them via email at binduelectricalsjbp@gmail.com.
5. Complaint Resolution
In the unlikely event of a complaint, we ensure:
- Immediate acknowledgment of your concern
- Fair and transparent investigation of the issue
- A resolution communicated within 3 business days
6. Commitment to Quality Service
At Bindu Electricals, we prioritize:
- Courteous and professional interactions
- Timely responses to your inquiries
- Providing accurate and up-to-date information
7. Contact Information
Bindu Electricals
Email: binduelectricalsjbp@gmail.com
Website: https://binduelectricals.in
We are dedicated to making your experience with Bindu Electricals as seamless and enjoyable as possible. Your satisfaction is our mission!
Let me know if this aligns with your expectations or needs any adjustments.