Refund Policy
Effective Date: [23 Dec 2024]
At Bindu Electricals, customer satisfaction is our priority. We aim to provide a seamless shopping experience. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made through https://binduelectricals.in.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The product received is damaged, defective, or significantly different from the description provided.
- The product is returned in its original packaging, unused, and with all accompanying accessories or documentation.
- The return request is initiated within 7 days of receiving the product.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to customer misuse or mishandling.
- Items purchased on clearance or marked as "Final Sale."
- Customized or personalized products.
- Products without original packaging or missing components.
3. Refund Process
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Initiate a Return Request:
- Contact us via email at binduelectricalsjbp@gmail.com with your order details, reason for the return, and any supporting photos if the product is damaged or defective.
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Approval:
- Once your request is reviewed, we will notify you of the approval or rejection of your refund.
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Return Shipping:
- If approved, you will be instructed on how to return the product. The return shipping costs may be reimbursed depending on the issue.
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Inspection:
- Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
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Refund Issuance:
- Approved refunds will be processed within 7-10 business days to your original payment method via Razorpay.
4. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider statement, as it may take additional processing time.
- Contact us at binduelectricalsjbp@gmail.com if the issue persists.
5. Cancellations
- Before Shipping: Orders can be canceled before they are dispatched for a full refund.
- After Shipping: Once the product is shipped, cancellations are not permitted, but you may initiate a return after delivery.
6. Contact Information
For any queries or concerns about refunds, please reach out to:
- Email: binduelectricalsjbp@gmail.com
- Website: https://binduelectricals.in
Bindu Electricals is committed to resolving issues fairly and efficiently. We thank you for trusting us with your purchases.